Dentista
Ortodoncia
Dirección
923C+3M Santa Clara
Ciudad : California
Pagina web :
Telefono :
email :
Vea dentistas cerca de usted .
Valoración por los usuarios de google maps : 1
Opiniones de los usuarios de google maps :
Horario y dias de apertura :
Y todavía esperé 3 horas
Estos dentistas solo quieren que pagues por adelantado y después no lea importas nada de lo que pase es importante para ellos! Los doctores tienen una actitud muy mala y por eso los empleados se portan así de groseros!!! No sufra al ir con ellos!
Atendieron primero a 11 personas que llegaron después de mi. Será que tienen seguro privado, mientras yo solo medical? Me sentí discriminado.
(Original)
I have never had such a bad experience in my life with dentistry. My last appointment today was a mess and nothing solved. Wasted 1 1/2 of my day. I told 5 people that I was unable to have my permanent crown put on due to lockjaw. I was told they can not help me and now I have to go to a specialist. My experience is way to long to explain but unfortunately I am unable to finish my dental work at another dentistry. I will have to complete my crown and root canal then I will have go somewhere else.
(Original)
Don$0027t bother. Their service is horrible. Go to literally anyone else. Relative scheduled appointment, they called day before to confirm we were going to make it. Then when we showed up, they said we have to reschedule. Even asked if we knew english. Just rude, felt discriminated. Overall avoid ever going to one of these. Any other dentist will treat you better. The front desk staff was nice, other$0027s nope.
(Original)
I received a very nice and professional service at this place. The doctor and nerses were very courteous kind and helpful. I will recommend Western Dental to my friends .
El viernes pasado vine aquí a las diez y media y esperé media hora para el examen de rayos X. Entonces adivina qué, me decían «el médico estará aquí pronto» mientras me hacían esperar una hora más. Tuve que reprogramar mi cita porque tengo una clase a las 12:15.
Entonces aquí estoy, escribiendo esta crítica porque he esperado otras 2 horas. No quiero reprogramar esta vez. Simplemente les pedí que me dieran las imágenes de rayos X y toda la información que necesito. VAYAN A OTRA CLÍNICA QUE SABE LA DEFINICIÓN DE «NOMBRAMIENTO».
Si vi que hay algún cargo, excepto el examen de rayos X, ¡no lo pagaré porque lo que hicieron fue solo hacerme esperar!
(Original)
Awful service! Can I give negative stars? All I wanted is a regular check. Only to find that I wasted my time and money here.
Last Friday I came here at ten and half and waited for half an hour for the X ray exam. Then guess what, they kept telling me doctor will be here soon while they kept me waiting for another hour. I had to reschedule my appointment because I have a class at 12:15.
Then here I am, writing this review because I have waited for another 2 hours. I dont wanna reschedule this time. Just asked them to give me the X ray pictures and all informations I need to GO TO OTHER CLINIC WHICH KNOWS THE DEFINITION OF APPOINTMENT.
If I saw there is any charging except the X ray exam, I will not pay it because what they did is just keeping me waiting!
Gracias ?? por tu ayuda mi papá
(Original)
Very excellent service and very nice staff
Thank you ?? for your help my Dad
Tenía una cita programada para una limpieza y un chequeo. Después de completar un paquete que me dieron para la admisión, esperé aproximadamente 45 minutos después de la hora de mi cita antes de preguntar cuándo me verían. Cuando finalmente me llamaron para que me vieran, me preguntaron si estaba allí para recibir aparatos ortopédicos, le dije a la recepcionista (que luego descubrí que era el gerente) que le informé que no era para eso que estaba allí y le pregunté cómo podía esperar durante tanto tiempo y mucho menos CHECK IN sin que ellos confirmen para qué era la cita? También pregunté por qué estaría allí para recibir Braces en mi primera visita sin que me revisaran los dientes en general (no tenía ningún sentido). Me dio la sensación de que cuando esperaba habría un problema teniendo en cuenta la cantidad de personas que esperaban en la fila, así como las interacciones con otros pacientes que estaban esperando. Hubo una señora que se registró después de mí con sus dos hijos a quienes les dijeron que no tenían su información guardada y que tendría que completar el paquete de admisión a pesar de que ya lo había hecho en línea. Tampoco tenían la información de MI seguro que les di semanas antes al establecer la cita. Todo es extraño para mí porque seguramente un chequeo y una limpieza tomarían menos tiempo que ponerme aparatos de ortodoncia, ¿verdad? Después de que me dijeron que no me verían, decidí ir a otro lugar en lugar de reprogramarlo. NO seas como yo, revisando todas las críticas horribles.
EL RECEPCIONISTA PARECE ESTAR DISPERSO Y NO ORGANIZADO, CON POCAS O NINGUNAS HABILIDADES DE SERVICIO AL CLIENTE.
(Original)
DO NOT GO HERE !!!!!
I Had a scheduled Appt for a cleaning and a check up. After filling out a packet they gave me for intake i waited approx 45 mins after my appt time before asking when i would be seen. When i was finally called up to be seen they asked if i was there for braces, i told the receptionist ( who i later found out was the manager) I informed him, that thats not what i was there for and asked how could i wait for such a long time let alone CHECK IN without them confirming what the appt was for ? I also asked why would i be there for Braces for my first visit without having my teeth checked in general, ( did not make any sense). I got the vibe when waiting there would be a problem considering how many people were waiting in line as well as hearing there interactions with other patients waiting. There was a lady who checked in after me with her two children whom they told they did not have her information saved and she would have to fill out intake packet even though she had already done so online. They also did not have MY insurance information which i gave them weeks prior when setting the appt. Its all strange to me because surely a check up and cleaning would take less time then getting braces, Right ?After being told i would not be seen I elected to go somewhere else instead of rescheduling. DO NOT be like me check all of there awful reviews.
THE RECEPTIONIST APPEAR TO BE SCATTERED AND NOT ORGANIZED, WITH LITTLE TO NO CUSTOMER SERVICE SKILLS.
!!
(Original)
you guys and gals are really great people including Dentists on my few visits at western dental the staff was friendly they can be a bit more and I would say very very attentive to me everybody has a part there and they know it very well, that$0027s what I can appreciate , with so many patients they have to attend to,. keep up the good work
!!
(Original)
AVOID THIS PLACE AND THEIR INSURANCE!!! You got my warning. I wish I can give this place 0 star but I cant. I promise their service is the worst anyone could ever have. I hope this place go broke and close forever.
(Original)
Service is so much better now than in the past. Im accustomed to long wait times but thankfully, the wait is short. The manager, Yanet, is THE BEST!
(Original)
Dr. Lan is the best?? He is very In tune with his patients, excellent manners and explains things in plain English. I make the trip from Texas every 6 months.
(Original)
I would not recommend this place, every time I go theres always a big fuss about something or just wait for long period time, when you try to speak out they get mad as well for asking why your waiting on a chair for 3 hours, I also got a surprise for my wisdom teeth and I thought medi cal would cover the cost but they said I would have to pay 2,500grand just for the sedative, I wish I can go to a different dentist but Im stuck with this since I already have braces and pain on my jaw
(Original)
Worst service ever. Long wait times, insurance coverage confusion. Be ready to spend 2 hours at each visit. Annual check up means only x rays, dont expect anything further. Come and go and spend 2 hrs each visit. Horrendous!
Razón por la que no pudieron comunicarse con mi seguro
Luego, reprograme otra cita y ocurrirá el mismo problema
No se lo recomiendo a nadie, su tiempo es importante
(Original)
They canceled my appointment one hour before
Reason because they couldnt contact my insurance
Then reschedule another appointment and same issue happen
I dont recommend it for anyone his or her time is matter
(Original)
OMG!!!!!! Do not waste your time or energy with this western dental on El Camino in Santa Clara the girls in the front are the rudest people Ive ever met especially the girl Natalie they need training on customer service!!!!!!! If I can give it a negative*I would!!!!!
(Original)
Horrible service Ive gone in three times and had to reschedule. Apparently their equipment stops working? What kind of dental practice is this. I schedule an appointment I wait for hours only to be told I need to make another appointment. No communication sorry excuse for a dental practice.
(Original)
If i could give this place negative stars, i would. Been on hold for 2 hours, wondering what they are doing and how the management is handling customers request blows my mind. I definitely would not recommend this place at all, don$0027t waste your money or your time because you cannot get it back. Rude and disrespectful staff, do not answer the phone at all.
(Original)
Support staff and doctors were very knowledgeable and patient, reminding me of my appointments, and giving me options easy to understand, first-time experience with Western Dental El Camino Real in Santa Clara California, wonderful experience!
(Original)
I went due to major tooth pain, I realized that I had to get a root canal and they referred me to a specialist. My insurance is HMO, and for my insurance. to cover they needed a referral. I called them, it goes to the central appointment office when the El Camino office doesn$0027t pick up. The office assistance finally picked up, and I told her I need them to send the. referral to the specialist for my insurance to cover. She put me on hold for about 30minutes, and I called back. They were closed, then I was directed to the line where they take appointment. They said they will be open 10 days from now. I need root canal, it is an emergency and I was put on antibiotics. How can you just leave. your patients hanging? How. do you not take this seriously when someone. can die from. infection. This place needs to be closed down ASAP.
(Original)
I highly recommend this is worse dental office very rude staff no one pick up phone until you try numbers of time if anyone pick phone put you hold forever and doctors are not friendly I did filling my tooth not good I have very pain when I make appointment they took exrays one lady doctors told me sorry the doctor did wrong filling and I ask her can you filling now she said same doctor have filling and she give me pain killers I have lot of pains Wednesday and Thursday night when I go Friday even without see anything my tooth they said you need root canal then I ask why you dont tell me Wednesday I need root canal she totally change her statement so they dont care patient so urge everyone I hade very very bad experience
(Original)
terrible service .. the truth is not going to waste your time does not serve those dentists or the staff of that place omg .. never in my life would I make an appointment to that place again
(Original)
Horrible, avoid this place! Went today for a tooth ache, waited, took ex-rays, waited over an hours and then a 15 minute consult. I was told by doc no cavities and referred to a periodontist for gum disease, come back for deep cleaning after approval 4-6 weeks. Got sent to another room, young lady tells me I have 2 cavities , watched a video, and tried to sell me gum disease product, not covered by insurance for $1,000 deposit! Could not provide me with any referrals. 4 hours later, and a RX for pain?? I already schedule to see another dentist tomorrow. What a waste of time!
Especialmente una señora llamada Aamada fue realmente increíble para ayudar. Ella fue muy amable y trató de ayudarme al 100% a resolverlo. Es una verdadera joya para la clínica.
Gracias.
(Original)
This is a real nice place. Though i had some issues with my mom referrals documents to the insurance, the entire front desk staff were so nice and tried a lot to help me out.
Especially a lady named Aamada was really amazing to help. She was so nice a tried her 100% to help me and solve it.She is a real gem to the clinic
Thanks.
(Original)
There braces process is a complete disappointment and a waste of time and money. I highly recommend you don$0027t waste your hard earned money on the braces at this location. At the end of the day they just want your money, they don$0027t give a damn about your teeth.
(Original)
Don$0027t not come here. I made two appointments on a for an Orthodontist and General Dentists cleaning for the same day and was not seen at all. I was nice enough to wait 2 hours, but left cause I have work and didn$0027t have time to wait for them. Front staff is horrible and unorganized. They seem to over book appointments here and can not handle the amount of people coming in.
(Original)
Well I$0027m having a problem rather then a share. I Spent $15,000.00 out of my pocket for these state of the art dentures and I still don$0027t have my teeth. Because they.are only seeing people for cleanings. But what I need is less invasive and the front desk refuses to make me an appointment. I just want my teeth all they really need to do is make sure they fit well.. So what can be done?
(Original)
they where supposed to pull out 1 teeth instead they pulled out 3
(Original)
This place is the best just got my Root canal and crown done. My anxiety was through the roof, this was my first root canal and hopefully my last! I love the way the explained the treatment and made me feel comfortable and welcomed and although they are really busy they did two procedures in one day that normally take two office visits. I like to thank Fabian garcia for helping me with the financial part of the treatment! Cause with out her Financial guidance I dont think I could have done the treatment.
(Original)
This is horrible place I want recommended dont go western dental Santa Clara all staff very rude and waste time money everything this place doctors not tell truth I am very painful now and I am going file complaint in California dental board Sacramento
(Original)
I did not like it here at all. Bad cleaning gets all my face wet. My brother said that same hes 18 he hated it. They put the numbing gel in my mouth then walked away for more then 15 minutes it started burning
(Original)
They put me on hold for several minutes and I ended up disconnecting. This happened several times. Will never go with them.
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